Plugin cannot connect to the SiPass server - SiPass 3.2

SiPass Plugin Guide 3.2

Applies to
SiPass 3.2
Last updated
2017-09-28
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product line
Ecosystem (add-ons) > SiPass
Version
3.2

If the plugin cannot connect to the SiPass server, you may want to verify that the IP address and port properties are set properly.

What you should know

Connection issues typically occur when IP addresses or ports are not configured properly, or when the network is blocking packets from being exchanged between two endpoints. When this situation occurs, the plugin role turns yellow and provides an connection error message.

Procedure

  1. From the home page in Config Tool, open the Plugins task.
  2. In the entity browser pane, select the SiPass plugin, and then click the Properties tab.
  3. Make sure that the Host and Port properties are set with the correct values.
  4. If you get an error message indicating that the port is already used:
    1. Change the port number to a value that is not used, and then click Apply.
    2. Change the port number used by the SiPass proxy service to the same one you just configured.
  5. If you still observe an issue, verify that the IP address of the SiPass server is reachable from the plugin server on which the Plugin role is running.
    You can use the ping command.
  6. Make sure that the port number configured in the plugin is not being blocked anywhere on the network.