If you see that some SiPass entities or events
are missing in Security
Center, or that the
synchronization does not occur at all, you may want to start a synchronization
manually.
Before you begin
Make sure that a connection is established between
Security
Center and the
SiPass server; that is, the plugin role does not show
a warning by turning yellow.
What you should know
Synchronization issues typically occur when the
SiPass plugin and the
SiPass server run incompatible versions, or when a disconnection occurs while a synchronization is in progress.
Procedure
-
Make sure that the plugin and the SiPass
server are compatible.
-
From the home page in Config
Tool, open the Plugins task.
-
In the Plugins task, select the SiPass plugin from the entity browser, and click the Synchronization tab.
-
Click the Refresh (
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) button under Currently synchronized entities, and verify that
the number of entities currently synchronized matches the number of entities
(objects) in SiPass that are eligible for
synchronization.
-
If the number of entities does not match, or if there is no entity at all being
synchronized, click Start synchronization to start a manual
synchronization.
The synchronization progress and the number of
entities being synchronized for each type of entity is displayed under
Latest synchronization information.
-
Under Latest synchronization information, make
sure that the synchronization completed successfully.
-
If the problem still persists, restart the Plugin role.
-
Try restarting the server on which the Plugin role is running.
-
Try restarting the SiPass proxy service.
NOTE: Restarting the proxy service triggers a
full synchronization with the
SiPass server, which may take a long time to complete depending on the number of entities that must be synchronized.
) button under 