Plugin installed, but missing from Security Desk and Config Tool - SiPass 3.2

SiPass Plugin Guide 3.2

Applies to
SiPass 3.2
Last updated
2017-09-28
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product line
Ecosystem (add-ons) > SiPass
Version
3.2

If the plugin role is missing the Properties, Events , Cameras, and Synchronization pages, and if the SiPass reports are missing, then the plugin is not installed on your local machine. The plugin must be installed on a Genetecâ„¢ Server (expansion) and on ALL client workstations that are used to monitor and control SiPass entities.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms:

  • In Security Desk, you see events and alarms from SiPass entities.
  • In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.
  • In Security Desk, you do not see the reports for this plugin.

Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Make sure that a Genetecâ„¢ Server has the plugin installed, the role created, and is configured correctly.

Solution 3: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.Plugins.

Solution 4: Confirm that your system has a license certificate for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, look in the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.