If the plugin role is missing the Properties, Events , Cameras, and Synchronization pages, and if the SiPass reports are missing, then the plugin is not installed on your local machine. The plugin must be installed on a Genetec™ Server (expansion) and on ALL client workstations that are used to monitor and control SiPass entities.
Possible symptoms:
- In Security Desk, you see events and alarms from SiPass entities.
- In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.
- In Security Desk, you do not see the reports for this plugin.
Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.
Solution 1: Install the plugin on your local computer.
Solution 2: Make sure that a Genetec™ Server has the plugin installed, the role created, and is configured correctly.
Solution 3: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.Plugins.
Solution 4: Confirm that your system has a license certificate for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, look in the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.