If you see that some SiPass entities or events
are missing in Security Center, or that the
synchronization does not occur at all, you may want to start a synchronization
manually.
Before you begin
Make sure that a connection is established between
Security Center and the
SiPass server; that is, the plugin role does not show
a warning by turning yellow.
What you should know
Synchronization issues typically occur when the
SiPass plugin and the
SiPass server run incompatible versions, or when a disconnection occurs while a synchronization is in progress.
Procedure
-
Make sure that the plugin and the SiPass
server are compatible.
-
From the home page in Config
Tool, open the Plugins task.
-
In the Plugins task, select the SiPass plugin from the entity browser, and
click the Synchronization tab.
-
Click the Refresh (
) button under Currently synchronized
entities, and verify that the number of entities currently
synchronized matches the number of entities (objects) in SiPass that are eligible for
synchronization.
-
If the number of entities does not match, or if there is no entity at all being
synchronized, click Start synchronization to start a
manual
synchronization.
The synchronization progress and the number of entities being synchronized for
each type of entity is displayed under
Latest synchronization
information.

-
Under Latest synchronization information, make sure that
the synchronization completed successfully.
-
If the problem still persists, restart the plugin role.
-
Try restarting the server on which the plugin role is running.
-
Try restarting the SiPass proxy service.
NOTE: Restarting the proxy service triggers a
full synchronization with the
SiPass server, which may take a long time to complete depending on the number of entities that must be synchronized.