Associating Security Center entities with SIP intercoms - Sipelia™ 2.10

Sipelia User Guide 2.10

Applies to
Sipelia™ 2.10
Last updated
Content type
Guides > User guides
Sipelia™ Communications Management

To confirm caller identification through live video and grant access to the premises through access controlled doors, you can associate various Security Center entities to a SIP intercom, and then control everything through Security Desk.

What you should know

  • With SIP intercoms, you can associate cameras, doors, zones, and device outputs along with their respective output behaviors.
  • When you associate Security Center entities, the icons that appear in the Sipelia™ conversation window indicate the action that can be performed on the entity. The icons do NOT indicate the current state of the entity. For example, if a door is associated with the intercom, an "unlock" icon () that appears in the conversation window indicates that the door is currently locked, and you can unlock the door by clicking the icon.


  1. From the Config Tool home page, open the Area view task.
  2. From the Area view, select a SIP intercom, and then click the VoIP tab.
  3. In the Associated entities section, click Add an entity ().
  4. In the Entity association wizard, select one of the following entities, and then click Next. Follow the onscreen instructions to complete the entity association.
    The camera that you want to associate with the SIP entity. You can associate a camera so that the live video stream from this Security Center camera is displayed during active phone calls between SIP entities.
    The door that you want to associate with the SIP intercom. You can associate a door so that you can unlock it to grant access to callers that use the intercom, and then lock it once the callers have entered.
    The zone that you want to associate with the SIP intercom. You can associate a zone so that you can arm and disarm it based on the callers that use the intercom. As a result, you can grant or deny callers access to a particular section of your premises. Once set up, in the Security Desk conversation window or tile, click to disarm the zone.
    The output of a device that you want to associate with the SIP intercom. Each output must have an associated output behavior; for example, sounding a buzzer (via an output relay) when a window that is equipped with a glass break sensor (connected to an input) is shattered. Once set up, you can trigger the selected output behavior during a call.
  5. If you selected a device output, do the following to define the output behavior:
    1. In the Alias field, enter a short, descriptive name that allows you to quickly identify the output behavior.
    2. Select an applicable output type (Normal, Active, or a custom one). You can create multiple custom output types based on the State, Pulse, and Periodic types. For more information on output behaviors, see About output behaviors.
  6. Once the Entity association wizard has closed, click Apply to save your changes.
    The entity that you selected appears in the list of associated entities.
  7. (Optional) If your SIP intercom has a built-in camera, and you want the video stream from this camera to be displayed in conversations involving the intercom, you can associate that built-in camera by clicking .
  8. (Optional) To configure the associated entity that you added, click .
  9. (Optional) Associate custom events to call states or Sipelia entity states.
  10. Repeat the above steps to associate additional entities to the SIP intercom.
  11. For multiple entities of the same type, use the arrow buttons in the Associations panel to define the order in which the entities appear within the conversation window or tile in Security Desk. For example, if you have associated multiple cameras, the live video stream from the camera that appears first in the list is the default stream. Users can switch to the video streams of other cameras by clicking , and then selecting another camera.
    If you associate all of the possible entities with a SIP intercom, all of the entities appear within the conversation window or tile in Security Desk. As shown in the following image, each entity can be controlled during an active call.

    Trigger the output behavior of a device
    Arm and disarm a zone
    Open and close a door
    View the video stream of the selected camera


Let's assume that you want to facilitate how operators respond to lost card requests. With a SIP intercom installed at the main entrance of the building, you can associate the following two entities with that intercom: the camera at the main entrance, and the door at the main entrance. When Charles calls from that SIP intercom, claiming that he has lost his card and cannot enter the building, you can confirm Charles' identity by comparing the live video against his cardholder profile, and then granting or denying access to the building accordingly.