Cannot register to Sipelia™ Server from Security Desk - Sipelia™ 2.10

Sipelia User Guide 2.10
Applies to
Sipelia™ 2.10
Last updated
2020-03-11
Content type
Guides
Guides > User guides
Language
English
Product
Sipelia™ Communications Management
Version
2.10

If users cannot register to Sipelia™ Server from Security Desk, you should verify that the VoIP properties are properly set for those users.

What you should know

Registration issues typically occur when Security Desk can connect to the Sipelia™ Server but SIP extensions or passwords are not configured properly.

Procedure

  1. Log on to Security Center with Config Tool.
  2. Open the Security task, and then select the user entity involved in the connection issue.
  3. In the VoIP page, make sure that the SIP extension and Password properties have been configured with the proper values.