Changing the ringtone for incoming Sipelia™ calls - Sipelia™ 2.10

Sipelia User Guide 2.10

Applies to
Sipelia™ 2.10
Last updated
Content type
Guides > User guides
Sipelia™ Communications Management

You can select a new WAV audio file to be used as the ringtone for Sipelia™ calls. The ringtone can be customized for each Security Desk workstation.

Before you begin

Ensure that the new ringtone audio file you want to use is in WAV format and is accessible from the client machine.

What you should know

In Security Desk > Options > Sipelia, the Ringtone drop-down list displays the Default ringtone. You cannot add new ringtones to the drop-down list, but you can save a new WAV file as the Default ringtone.


  1. On the machine where Sipelia™ Client is installed, open File Explorer, and navigate to Computer\Local Disk (C:)\Program Files (x86)\Genetec Sipelia\Sounds.
  2. Create a backup copy of the existing ringtone.wav and save under a new filename.
  3. Save the new ringtone WAV file you want to use as ringtone.wav.
  4. Log on to Security Desk.
    NOTE: If you are already logged on, you do not need to log off/log on nor do you need to restart the application.
  5. Click Options > Sipelia.
  6. Click the Test button which is located next to the Ringtone drop-down list.
    The system plays the new ringtone you saved as ringtone.wav.
  7. Move the Volume slider to set the ringtone volume.
    NOTE: The Volume slider changes the volume of the ringtone, and does not affect the volume of the voice call.