Configuring SIP accounts for Security Center users - Sipelia™ 2.10

Sipelia User Guide 2.10

Applies to
Sipelia™ 2.10
Last updated
Content type
Guides > User guides
Sipelia™ Communications Management

To allow Security Center users to communicate with one another using the SIP-related controls in Security Desk, you must configure a SIP account for each of your users and assign the appropriate privileges.

Before you begin

What you should know

Once a SIP account has been configured for a Security Center user, that user becomes a SIP entity. A SIP entity is a Security Center entity that has SIP-related capabilities. In Security Center, examples of SIP entities are users, ring groups, and SIP devices such as SIP intercoms.


  1. From the Config Tool open the User Management task.
  2. Select a user from the list.
  3. Click the VoIP tab to set up this SIP entity as a SIP endpoint.
  4. Assign a SIP extension to your SIP entity in one of the following ways:
    • Click Auto-assign. Auto-assign automatically assigns the SIP entity the next available phone extension in a given range. As a result, it is the recommended way of assigning a SIP extension to users, ring groups, and SIP intercoms. Simply click this button, choose an existing range, and then click Apply.
    • Enter the following:
      SIP extension
      The SIP entity's phone extension. To be able to communicate with other SIP endpoints, every SIP entity (user, ring group, or intercom) in Security Center must have a unique SIP extension assigned to it. Either enter the extension manually, or use the recommended approach of clicking Auto-assign.
      The password for the extension. This password was specified when creating the extension range. Each SIP extension within a given range has its password automatically set to match the default password for that range. Clicking Auto-assign automatically populates this field with the correct password for the range, and is therefore the recommended approach.
      IMPORTANT: Although you can change the password for a given SIP extension by simply entering a new password, it is not recommended to do so here. It is recommended to change passwords for phone extensions only in the Server tab of the Sipelia™ Plugin role.
  5. Set the following:
    Record audio and video
    Allows you to record the call sessions that the SIP entity participates in (either caller or recipient of a call). Once recorded, sessions can later be reviewed and exported through the Call report task. The default value is inherited from the global recording settings which are found on the Recording page of the Sipelia Plugin role. Changing this setting at the entity level forces the entity to no longer inherit the value from the global setting, thus allowing you to turn recording on or off for only specific entities, without affecting all of them.
    Roaming profile
    When it is turned on (default value), it stores a user's respective Security Desk option settings in the database. As a result, users can log on to Security Desk from a different computer on the same network and keep their settings. For example, if a user has set the option to have incoming calls always open in a tile, this option will remain intact for this user even on a different Security Desk workstation that is on the same network.
  6. Click the Privileges tab to set up the user's privileges for Sipelia™.
  7. Under All privileges > Application privileges > Sipelia, select the privileges corresponding to the actions the user is allowed to perform.
    IMPORTANT: By default, privileges are set to Undefined. For users to make and receive calls, you must explicitly grant the appropriate privileges.
  8. Click Apply.