Configuring Sipelia™ Client - Sipelia™ 2.10

Sipelia User Guide 2.10

Applies to
Sipelia™ 2.10
Last updated
Content type
Guides > User guides
Sipelia™ Communications Management

To participate in voice and video calls, you can connect the required audio and video equipment to the Security Desk workstations onto which Sipelia™ Client is installed, and then configure relevant configuration settings for each Security Center user.

Before you begin


  1. Log on to Security Center with Security Desk.
  2. Click Options > Sipelia.
  3. In the Audio and video section, set the following audio and video devices that are used for calls.
    The webcam you want to use for video calls. The webcam must be connected to the Security Desk workstations that run Sipelia™.
    The microphone you want to use for calls. The microphone must be connected to the Security Desk workstations that run Sipelia™.
    The speaker you want to use for calls. The speaker must be connected to the Security Desk workstations that run Sipelia™.
    Secondary ringer
    You can set a ringer to play in a separate output from the main speaker.
    IMPORTANT: Make sure that the devices are properly configured in the Windows operating system.
    • In cases where both sides of the communication use a different codec, communication is still possible as Sipelia Server transcodes the media stream.
    • From the Quality drop-down list, you can select the streamed webcam video quality. By default, the quality is set to high, however, you can lower the video quality if your system has network bandwidth restrictions or if there are restrictions from other communication endpoints in the system.
  4. Click to expand the Advanced section, and set the following settings, as required:
    Video codecs
    The video codecs that are supported by Security Desk for video communication. By default, the H.264 and H.263 codecs are turned on, and should suffice for most cases. As a result, it is recommended to keep the default settings, and to be aware that changing video codecs can disrupt the video that is streamed during video calls.
    UDP port range
    The port range for the User Diagram Protocol (UDP). The UDP ports are used by the different SIP clients to send and receive communication data. The default range is from 20000 to 20500. It is recommended to keep the default settings, and to change them only if Sipelia logs any port-related issues about making or receiving calls with Security Desk.
  5. Set the following call-related options, as required:
    Open new calls in
    Select whether you want all incoming calls to automatically open in the conversation window or in a tile within the Monitoring task in Security Desk.
    Do not disturb
    Select this option to reject incoming calls automatically when on a call.
    Show keypad on call
    Select this option to automatically display the keypad on call start-up.
    Use the Test button to test the current Default ringtone. Use the Volume slider to set the ringtone volume for incoming calls.
    NOTE: The Volume slider changes the volume of the ringtone, it does not affect the volume of the voice call.
  6. Repeat these steps on each of the Security Desk workstations that run Sipelia™.

After you finish

Test the audio and video devices by making voice and video calls between SIP clients.