Configuring the SIP trunk state timeout period - Sipelia™ 2.10

Sipelia User Guide 2.10

Applies to
Sipelia™ 2.10
Last updated
Content type
Guides > User guides
Sipelia™ Communications Management

The Sipelia™ Server monitors the SIP Trunks to ensure that they are still running and connected. You can modify how often the Sipelia™ Server monitors the SIP Trunk through a configuration file on the Sipelia™ Server.

Before you begin

  • Create a backup of the following file:

    C:\ProgramData\Genetec Sipelia\SipServer\SipServer.config

What you should know

  • Unlike SIP intercoms, SIP Trunks do not send a keepalive message to the Sipelia™ Server. The Sipelia™ Server checks the status of SIP Trunks using the configurable trunk state timeout period.
  • The default value of the trunk state timeout is 60 seconds. The minimum accepted value is 40 seconds.


  1. Deactivate the Sipelia™ plugin role
  2. Open the following configuration file:
    C:\ProgramData\Genetec Sipelia\SipServer\SipServer.config
  3. Locate the TrunkStateTimeout element and modify the value (in seconds).
  4. Save the file and reactivate the Sipelia™ plugin role.