Lost login credentials to RabbitMQ or modifying RabbitMQ credentials - Sipelia™ 2.10

Sipelia User Guide 2.10

Applies to
Sipelia™ 2.10
Last updated
Content type
Guides > User guides
Sipelia™ Communications Management

If you lose the RabbitMQ username and password that were created during the Sipelia Server installation, you can manage the credentials in the RabbitMQ command prompt.

What you should know

  • If you enter incorrect credentials in Sipelia™, an entity warning is generated with the message: Message broker connection failed because of invalid credentials.
  • You can add, delete, or edit your existing credentials from the RabbitMQ web portal (http://localhost:15671).
  • To resolve this issue, you might need to create a temporary user to access the RabbitMQ web portal using the following steps.
  • To learn more about RabbitMQ configuration, visit the RabbitMQ website.


  1. Open a command prompt in Windows, and then navigate to the RabbitMQ sbin folder (typically: C:\Program Files\RabbitMQ Server\rabbitmq_server-x.y.z\sbin)
  2. Execute the following command to add new credentials:
    rabbitmqctl add_user username password
  3. Give the new credentials administrator privileges by executing the command:
    rabbitmqctl set_user_tags username administrator
    NOTE: If the rabbitmqctl commands cannot be executed because of the an Erlang cookie authentication failure, you must synchronize the .erlang.cookie files on your machine. Refer to the RabbitMQ installation instructions at https://www.rabbitmq.com/install-windows-manual.html.
  4. Log on to the RabbitMQ web portal (http://localhost:15671).
  5. Manage the credentials that you would like to use with Sipelia™.
    IMPORTANT: For security reasons, you should delete the temporary user you created.
  6. Update the Message Broker settings in the Sipelia™ plugin with your new credentials.
    1. In Config Tool, open the Plugins task and click the Sipelia™ plugin.
    2. Click the General tab.
    3. In the Message broker configuration, modify the Username and Password to match the your new credentials.
    4. Click Apply to save your changes.