Sipelia™ calls from Security Desk are delayed or are not delivered - Sipelia™ 2.10

Sipelia User Guide 2.10

Applies to
Sipelia™ 2.10
Last updated
2020-03-11
Content type
Guides
Guides > User guides
Language
English
Product
Sipelia™ Communications Management
Version
2.10

If calls are delayed or not delivered from Security Desk to another SIP client or endpoint, you might have to disable NAT Traversal mode on the Sipelia™ Server.

What you should know

This issue typically occurs when:
  • Calls are made from Security Desk to another SIP client or endpoint.
  • Security Desk is inside a different subnet or different network than the Sipelia™ Plugin.
  • Systems with the Sipelia™ Plugin do not have access to the Internet.

Procedure

  1. Deactivate the Sipelia™ Plugin role.
    In the Plugins task, right-click the Sipelia™ Plugin and select Maintenance > Deactivate role.
  2. Open the Sipelia™ Server configuration file (C:\ProgramData\Genetec Sipelia\SipServer\SipServer.config).
  3. Change the value of the NatTraversalMethod property from Default to None.
  4. Activate the Sipelia plugin role.
    In the Plugins task, right-click the Sipelia™ Plugin and select Maintenance > Activate role.