Associating Security Center custom events with Sipelia™ entity states and call states - Sipelia™ 2.11

You can associate custom events to Sipelia™ entities to monitor when a device or a user registers to your SIP server, for example, or goes offline. You can also associate custom events to call states to be notified, for example, when a call was missed or to monitor errors on intercom devices.

To associate a Security Center custom event with the state of a Sipelia™ entity or the state of a call:

1. Open Config Tool and choose one of the following:

   For users:

   Open the User Management task and select the user you want to associate with the event.

   For intercoms:

   Open the Area view task and select the intercom you want to associate with the event.

2. Click the VoIP tab to access the Sipelia™ parameters.

To associate a custom event to a call state:

1. In the Custom events association section, under the Call state events list, click Add an item ().
2. In the Assign custom event to call state window, select the call state you want from the Call state drop-down list:

   Ringing

   A call to or from an intercom or user is ringing.

   On a call

   A call with an intercom or user is established.

   Busy

   A call with an intercom or user cannot be established for any of the following reasons:

   • The intercom or user is already in a call with another participant.
   • The intercom or user rejects the call.
   • The intercom is connected through a trunk server and the trunk server is not able to reach this intercom.

   Not answered

   The intercom or user does not accept or reject the call. The call stops after the ringing timeout.

   Error

   Unexpected errors occurred during the call.

   End call

   A call was established without error and is properly closed by any of the participants.

3. Select the required custom event from the list and click Add.
4. Click Apply to confirm your selection.
   The associated event now appears in the Call state events list.

To associate a custom event to an entity state:

1. In the Custom events association section, under the Entity state events list, click Add an item ().
2. In the Assign custom event to entity state window, select the entity state you want to associate from the Entity state drop-down list:

   Online

   The entity first registers or registers back after being offline.

   Offline

   The entity fails to register or to re-register within the configured period of time.

3. Select the required custom event from the list and click Add.
4. Click Apply to confirm your selection.
   The associated event now appears in the Entity state events list.