Cannot register to Sipelia™ Server from Security Desk - Sipelia™ 2.11

Sipelia™ User Guide 2.11
Product
Sipelia™
Content type
Guides > User guides
Version
2.11
Language
English
Last updated
2022-01-10

If users cannot register to Sipelia™ Server from Security Desk, you should verify that the VoIP properties are properly set for those users.

What you should know

Registration issues typically occur when Security Desk can connect to the Sipelia™ Server but SIP extensions or passwords are not configured properly.

Procedure

  1. Log on to Security Center with Config Tool.
  2. Open the Security task, and then select the user entity involved in the connection issue.
  3. In the VoIP page, make sure that the SIP extension and Password properties have been configured with the proper values.