To confirm caller identification through live video and grant access to the premises
through access controlled doors, you can associate various Security Center entities to a SIP intercom, and then
control everything through Security
Desk.
What you should know
- With SIP intercoms, you can associate cameras, doors, zones, and device outputs
along with their respective output behaviors.
- When you associate Security Center
entities, the icons that appear in the Sipelia™ conversation window indicate the
action that can be performed on the entity. The icons do NOT indicate the
current state of the entity. For example, if a door is associated with the
intercom, an "unlock" icon () that
appears in the conversation window indicates that the door is currently locked,
and you can unlock the door by clicking the icon.
Procedure
-
From the Config
Tool home page,
open the Area view task.
-
From the Area view, select a SIP intercom, and then click the
VoIP tab.
-
In the Associated entities section, click Add
an entity ().
-
In the Entity association wizard, select one of the
following entities, and then click Next. Follow the
onscreen instructions to complete the entity association.
- Camera
- The camera that you want to associate with the SIP entity.
You can associate a camera so that the live video stream from this Security Center camera is displayed during active
phone calls between SIP entities.
- Door
- The door that you want to associate with the SIP intercom.
You can associate a door so that you can unlock it to grant access to callers that use
the intercom, and then lock it once the callers have entered.
- Zone
- The zone that you want to associate with the SIP intercom.
You can associate a zone so that you can arm and disarm it based on the callers that
use the intercom. As a result, you can grant or deny callers access to a particular
section of your premises. Once set up, in the Security Desk conversation window or
tile, click to
disarm the zone.
- Device
- The output of a device that you want to associate
with the SIP intercom. Each output must have an associated output behavior; for
example, sounding a buzzer (via an output relay) when a window that is equipped with a
glass break sensor (connected to an input) is shattered. Once set up, you can trigger
the selected output behavior during a call.
-
If you selected a device output, do the following to define the output
behavior:
-
In the Alias field, enter a short, descriptive
name that allows you to quickly identify the output behavior.
-
Select an applicable output type (Normal, Active, or a
custom one). You can create multiple custom output types based on the
State, Pulse, and Periodic types. For more information on output behaviors, see About output behaviors.
-
Once the Entity association wizard has closed, click Apply to save your changes.
The entity that you selected appears in the list of associated entities.
-
(Optional) If your SIP intercom has a built-in camera, and you want the video
stream from this camera to be displayed in conversations involving the intercom,
you can associate that built-in camera by clicking .
-
(Optional) To configure the associated entity that you added, click .
-
(Optional) Associate custom events to call states or Sipelia entity
states.
-
Repeat the above steps to associate additional entities to the SIP
intercom.
-
For multiple entities of the same type, use the arrow buttons in the
Associations panel to define the order in which the
entities appear within the conversation window or tile in Security
Desk. For example, if you have
associated multiple cameras, the live video stream from the camera that appears
first in the list is the default stream. Users can switch to the video streams
of other cameras by clicking , and then
selecting another camera.
If you associate all of the possible entities with a SIP intercom, all of the
entities appear within the conversation window or tile in
Security
Desk. As shown in the
following image, each entity can be controlled during an active call.
- A
- Trigger the output behavior of a device
- B
- Arm and disarm a zone
- C
- Open and close a door
- D
- View the video stream of the selected camera
Example
Let's assume that you want to facilitate how operators respond to lost card
requests. With a SIP intercom installed at the main entrance of the building, you can
associate the following two entities with that intercom: the camera at the main
entrance, and the door at the main entrance. When Charles calls from that SIP intercom,
claiming that he has lost his card and cannot enter the building, you can confirm
Charles' identity by comparing the live video against his cardholder profile, and then
granting or denying access to the building accordingly.