When trying to replay a Sipelia™ session in
the Security
Desk
Call report task, the selected session does not replay
properly.
Before you begin
- Ensure that you have the correct privileges to view recorded video in Security Center.
- It is recommended to use a physical machine to run the Security
Desk
Call report task.
What you should know
The Call report task is a service that allows users to replay
and investigate archived calls. The Sipelia™
archive mechanism combines different kinds of events from the client side and the
server (call status changed, recording started, door unlocked, DTMF tone sent) and
stores them accordingly with the audio and video recordings. The recordings include
the audio and video stream from the peripherals of call participants as well as the
Security Center Archiver recordings from
the camera entities that were attached to call participants.
Procedure
-
In the Security task, Privileges
page, make sure that the View playback privilege is
allowed.
-
Check if the sound device is present and configured properly in your operating
system.
-
If a particular session is not present in the report and should be according to
the filters, or if session events are out of order, be sure that the time is
synchronized between the machine that hosts the Sipelia™ plugin role and the machine that
hosts Security Desk in that session.
-
If you are connecting by a Remote Desktop or Hyper-V Virtual Machine
Connection, to access the machine on which Call Report is used, try another
physical machine.
-
If the video from associated camera entities is not replayed, check if the
Archiver role is running without any warnings or errors. If the Archiver role
state is correct, check if a given camera recording on a specific time frame is
present inside the Archiver. It's possible that during the call time, the
Archive role was offline.
-
If the audio or video from call participants does not replay, check if the
particular recording files exist in the Sipelia™ recording folder: . If the recording files do not exist, then during the call no
audio and video stream was recognized by Sipelia™ Plugin. Check the audio/video
peripherals of the call participants. Confirm,
on the machine that hosts the Sipelia™ plugin role, if audio and video RTP
stream is properly received by the Sipelia™server.
-
Call report task downloads the recording files by TCP
connection on the port number configurable in . Check if there is a network connectivity problem between the
client that runs Report Task and the machine that hosts the Sipelia™ plugin role. Also verify if Sipelia™ Plugin can access the configured
Sipelia™ recording folder if it is
located on a network share storage.
