Getting started in Sipelia™

Sipelia™ User Guide 2.12

Product: Sipelia
Content type: Guides > User guides
Version: 2.12
Language: English
Last updated: 2022-06-15

Getting started in Sipelia™
What is Sipelia™?
How licensing works in Sipelia™
Deploying Sipelia™
User interface tour of Sipelia™ Client
Call management in Sipelia™
Call report task in Sipelia™
Common VoIP terms
Sipelia™ installation
About Sipelia™ components
Default ports for Sipelia™ Server
Default ports for Sipelia™ Client
Supported codecs
Installing Sipelia™ Server
Uninstalling Sipelia™ Server
Installing Sipelia™ Client
Uninstalling Sipelia™ Client
Automating Sipelia™ Installation
Sipelia™ configuration
Creating the Sipelia™ plugin role
Defining the ranges of SIP phone extensions
Enabling TLS in Sipelia™
Configuring SIP accounts for Security Center users
Allowing users to see pictures of other users
Associating Security Center cameras with users
Adding SIP intercoms
Associating Security Center entities with SIP intercoms
Recording the audio and video of call sessions
Registering your SIP intercom with Sipelia™ Server
Viewing the inventory of VoIP entities
Report pane columns for the VoIP inventory task
Associating Security Center custom events with Sipelia™ entity states and call states
Configuring Sipelia™ role failover
Ring groups
Creating ring groups
Creating user ring groups
Configuring Sipelia™ Client
Changing the ringtone for incoming Sipelia™ calls
Configuring two-way communication between Sipelia™ Server and other SIP servers
Configuring your SIP intercom to call a specific extension
Adding SIP intercom objects to a map
Enabling and Disabling codecs on Sipelia™ servers
High-quality audio codecs
Configuring the device registration margin for SIP intercoms
Configuring the SIP trunk state timeout period
Configuring DTMF sequences
Sending DTMF sequences
Receiving DTMF sequences
Adding a workstation
Creating paging zones
Recording public address calls
Broadcasting messages from text
Configuring STUN Server in Sipelia™
Configuring SRTP in Sipelia™
SIP trunks and dial plans
Adding SIP trunks
Associating Security Center custom events with SIP trunk states
Dial plans
Defining dial plan rules
Dial plan rules
Regular expressions in Sipelia
Creating dial plans in Config tool
Dial plan scenario 1: Forwarding to a SIP trunk all calls starting with a prefix
Dial plan scenario 2: Reserving a range of SIP extensions for local calls
Dial plan scenario 3: Reserving a range of SIP extensions for calls to a SIP trunk
Dial plan scenario 4: Replacing source SIP extensions
Dial plan scenario 5: Removing prefix on source SIP extensions from a SIP trunk
Dial plan scenario 6: Forwarding calls to another SIP extension on schedule
About importing dial plans
Importing dial plans
Troubleshooting Sipelia™
Unable to establish communication with the Sipelia™ Server
Message broker connection failed to all the configured hosts
Cannot add SIP intercom devices
Cannot see the Sipelia™ icon in the notification tray
Security Desk cannot connect to Sipelia Server
Sipelia™ plugin role failed to load
Cannot register to Sipelia™ Server from Security Desk
Cannot make calls between two SIP endpoints
Sipelia™ calls from Security Desk are delayed or are not delivered
No video or distorted video displayed during Sipelia™ calls
Audio and video not being recorded during Sipelia™ calls
No audio, or distorted audio in Sipelia™ calls
DTMF tones not working in Sipelia™
Enabling file logging for debug traces on the Sipelia™ Server
Waiting for Sipelia™ to be initialized
Unable to add a new intercom entity because licenses have been exceeded
Call Report task does not replay the selected session
Glossary for Sipelia™

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