Cannot register to Sipelia Server from Security Desk - Sipelia 2.13

If users cannot register to Sipelia™ Server from Security Desk, you should verify that the VoIP properties are properly set for those users.

1. Log on to Security Center with Config Tool.
2. Open the Security task, and then select the user entity involved in the connection issue.
3. In the VoIP page, make sure that the SIP extension and Password properties have been configured with the proper values.