Configuring SIP accounts for Security Center users - Sipelia 2.13

To allow Security Center users to communicate with one another using the SIP-related controls in Security Desk, you must configure a SIP account for each of your users and assign the appropriate privileges.

1. From the Config Tool, the openUser Management task.
2. Select a user from the list.
3. Click the VoIP tab to set up this SIP entity as a SIP endpoint.
4. Assign a SIP extension to your SIP entity in one of the following ways:
   • Click Auto-assign. Auto-assign automatically assigns the SIP entity to the next available phone extension in a given range. After you click this button, choose an existing range and click Apply.
   • Enter the following manually:

     SIP extension

     The SIP entity's phone extension. To be able to communicate with other SIP endpoints, every SIP entity (user, ring group, or intercom) in Security Center must have a unique SIP extension assigned to it.

     Password

     The password for the extension. This password was specified when creating the extension range. Each SIP extension within a given range has its password automatically set to match the default password for that range.

     IMPORTANT: Although you can change the password for a given SIP extension by simply entering a new password, it is not recommended to do so here. Change passwords for phone extensions only in the Server tab of the Sipelia Plugin role.

     NOTE: Auto-assign is the recommended way of assigning a SIP extension and it automatically populates the correct password for the range.
5. Set the following:

   Record audio and video

   Allows you to record the call sessions that the SIP entity participates in (either caller or recipient of a call). Once recorded, sessions can later be reviewed and exported through the Call report task. The default value is inherited from the global recording settings which are found on the Recording page of the Sipelia Plugin role. Changing this setting at the entity level forces the entity to no longer inherit the value from the global setting, thus allowing you to turn recording on or off for only specific entities, without affecting all of them.

   Roaming profile

   When enabled (default value), it stores a user's respective Security Desk option settings in the database. As a result, users can log on to Security Desk from a different computer on the same network and keep their settings. For example, if a user has set the option to have incoming calls always open in a tile, this option will remain intact for this user even on a different Security Desk workstation that is on the same network.

   Mobile enabled

   When enabled, users can access Sipelia Mobile features.

6. Click the Privileges tab to set up the user's privileges for Sipelia.
7. Under All privileges > Application privileges > Sipelia, select the privileges corresponding to the actions the user is allowed to perform.
   IMPORTANT: By default, privileges are set to Undefined. For users to make and receive calls, you must explicitly grant the appropriate privileges.
8. Click Apply.