Configuring the SIP trunk state timeout period - Sipelia 2.13

Sipelia™ User Guide 2.13
Product
Sipelia
Content type
Guides > User guides
Version
2.13
Language
English
Last updated
2023-04-11

The Sipelia™ Server monitors the SIP Trunks to ensure that they are still running and connected. You can modify how often the Sipelia Server monitors the SIP Trunk through a configuration file on the Sipelia Server.

Before you begin

  • Create a backup of the following file:

    C:\ProgramData\Genetec Sipelia\SipServer\SipServer.config

What you should know

  • Unlike SIP intercoms, SIP Trunks do not send a keepalive message to the Sipelia Server. The Sipelia Server checks the status of SIP Trunks using the configurable trunk state timeout period.
  • The default value of the trunk state timeout is 60 seconds. The minimum accepted value is 40 seconds.

Procedure

  1. Deactivate the Sipelia plugin role
  2. Open the following configuration file:
    C:\ProgramData\Genetec Sipelia\SipServer\SipServer.config
  3. Locate the TrunkStateTimeout element and modify the value (in seconds).
  4. Save the file and reactivate the Sipelia plugin role.