File logging for debug traces can be enabled on the Sipelia™ Server side, the Sipelia Client side, or both. The nature of the problem
to be investigated will determine if and where the debugging traces need to be
enabled.
Before you begin
You need administrator privileges to be able to modify the required configuration files.
Procedure
To enable file logging for debug traces on the Server side:
-
Stop the Sipelia Server.
-
Go to the configuration folder for the server logs.
It is located under the Sipelia
program data folder as shown in the following example:
C:\ProgramData\Genetec Sipelia\Logs\Server
-
Open the file NLog.dll.nLog.
-
On line 12, replace text A with text B:
Text A: logger name="*" levels="Info,Warn"
writeTo="RegularLogFile"
Text B: logger name="*" levels="Trace,Debug,Info,Warn"
writeTo="RegularLogFile"
-
Save the file and restart the Sipelia
Server.
To enable file logging for debug traces on the Client side:
-
Go to the configuration folder for the client logs.
It is located under the Sipelia
program data folder as shown in the following example:
C:\ProgramData\Genetec Sipelia\Logs\Client
-
Open the file NLog.dll.nLog.
-
On line 12, replace text A with text B:
Text A: logger name="*" levels="Info,Warn"
writeTo="RegularLogFile"
Text B: logger name="*" levels="Trace,Debug,Info,Warn"
writeTo="RegularLogFile"
-
Save the file.
Results
The system will now log debugging traces in log files. The output files can be found
in the following directory:
C:\ProgramData\Genetec
Sipelia\Logs
IMPORTANT: To avoid filling the hard disk with unnecessary information, it
is recommended to revert the changes to the original configuration as soon as the
required investigation has been completed.