Installing Sipelia Server - Sipelia 2.13

Sipelia™ User Guide 2.13

Product
Sipelia
Content type
Guides > User guides
Version
2.13
Language
English
Last updated
2023-04-11

To integrate SIP functions into Security Center, and allow your system to store data such as phone book contacts and the recordings of call sessions, you must install Sipelia™ Server before configuring the module in Config Tool.

Before you begin

  • Your servers meet the hardware requirements described in the System requirements for Sipelia 2.13.
  • Config Tool must be installed on the system on which you plan to install Sipelia Server.
IMPORTANT: It is recommended to install Sipelia Server on a dedicated Security Center expansion server. See Adding expansion servers for details on how to add an expansion server to your Security Center system.
WARNING: If you already have Sipelia installed (2.0 and earlier) and you are upgrading to a newer version (2.1 and up) and you are also upgrading to a new version of Security Center (from 5.3 and earlier to 5.4 and up), you need to delete the Sipelia plugin role before upgrading Security Center. You can then install your new version of Sipelia and make it point to your previous database.

What you should know

  • Sipelia™ Server is a server plugin () that must be run by a Security Center plugin role. It must be installed on the Security Center server where you intend to host this plugin role.
  • You can have a maximum of one Sipelia role per Directory.
  • Network interfaces used by the plugin to communicate with Config Tool and Security Desk must be enabled in Server Admin.

Procedure

  1. Download the product from GTAP (https://portal.genetec.com/support).
    You need a username and password to log on to GTAP.
  2. Double-click setup.exe.
    The product's InstallShield Wizard dialog box opens.
  3. Select the installation language, and then click Next.
    This language selection does not limit the language availability of the installed software. The Sipelia user interface appears in the language that is selected for Security Center.
  4. Click Next.
  5. Read the license agreement, accept the terms, and click Next.
  6. Select a folder location to install the product, and click Next.
  7. In the Custom Setup dialog box, select the components you want to install.
    • Sipelia Client installations require the Client component.
    • Sipelia Server installations require the Server components.
    • Sipelia Mobile installations require the Mobile components.
  8. Click Next.
    The installation can take a few minutes.
  9. After completion, select Restart Genetec Server and click Finish.
    IMPORTANT: You must restart the Genetec™ Server for the system to detect that a new plugin is installed.

    Restarting the Genetec™ Server causes a short interruption of the Security Center service on the server. If you cannot afford to interrupt the service at this time, you can restart the Genetec™ Server later, as long as you do so before configuring Sipelia in Config Tool. To avoid interruptions, it is recommended to install Sipelia Server on a dedicated Security Center expansion server.