To record the audio and video of call sessions involving users and SIP intercoms, you
must configure the recording settings provided in the Recording page of
the Sipelia™ plugin role.
What you should know
The
User recording and
Device
recording options apply to all user and SIP intercom entities unless an
entity is configured differently in which case it will not inherit the default values
from the Sipelia plugin role anymore.
Procedure
-
Log on to
Security Center with Config Tool.
-
Select the Sipelia plugin role, and
then click Recording.
-
Enter the following:
- User recording
- Enables the recording of call sessions in which user
entities participate (either as a caller or recipient of a call). Once recorded, call
sessions can later be reviewed and exported through the Call report task in Security
Desk. The default value is defined here at the role level, and is inherited by all
user entities. It is possible to turn the recording on or off for only specific user
entities via the Recording audio and video setting provided in
the VoIP page of the user entity without affecting all of
them.
- Device recording
- Enables the recording of call sessions in which the
SIP intercom entities participate (either as a caller or recipient of a call). Once
recorded, sessions can later be reviewed and exported through the Call report task.
The default value is defined here at the role level, and is inherited by all SIP
intercom entities. It is possible to turn the recording on or off for only specific
SIP intercom entities via the Recording audio and video setting
provided in the VoIP page of the SIP intercom entity without
affecting all of them.
- Recording folder
- The directory in which the recorded files are stored. It
can be a local or a network directory. The Sipelia Plugin role displays an error when
the path format is not valid, the local path is not accessible, or the network path
does not exist or is unreachable. If a directory specified with a local path does not
exist, it will automatically be created. If a path becomes invalid, the call session
recording will stop and the recorded files will be lost.
- Automatic
cleanup
- Enables automatic deletion of the recorded files. This
option is enabled by default with a retention period of 30 days.
-
Click Apply.