Southwest Microwave RPM II extension installed, but missing from Config Tool - Southwest Microwave RPM II 3.0

Southwest Microwave RPM II Intrusion Detection Extension Guide 3.0

Applies to
Southwest Microwave RPM II 3.0
Last updated
2020-01-28
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product
Southwest Microwave RPM II
Version
3.0

If the RPM II entity is missing the Properties tab, then the Southwest Microwave RPM II extension is not installed on your local machine. The extension must be installed all client workstations that are used to configure Southwest Microwave perimeters in Config Tool.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms:

  • In Config Tool, you can add an RPM II to the Intrusion Manager task, but the RPM II role is missing the Properties tab.

Description of cause: The Southwest Microwave RPM II extension is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the Southwest Microwave RPM II extension on your local computer.

Solution 2: Make sure that a Genetecâ„¢ Server has the extension installed, the RPM II role is created, and is configured correctly.

Solution 3: Confirm that the extension is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.plugins.

Solution 4: Confirm that your system has a license (certificate) for the extension: from the home page in Security Desk or Config Tool, click About > Certificates, look in the list for the name of the extension, and make sure that your access permissions are set to Unlimited.