If you are performing a troubleshooting procedure related to your video unit and you require assistance, you can download the server report for your Axis video unit and then send it to Stratocast™ support.
What you should know
Open the video unit’s web page and log on. You must be
connected to your client's network to be able to access the video unit's web
IMPORTANT: For the duration that your video unit is enrolled in Stratocast™, use your video unit's owner authentication key (OAK) as the password to log on to your video unit's Axis web page. If your OAK contains hyphens, omit them when entering your password.
- Click .
Click Download Server Report.
A ZIP file that contains the server report is generated.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.