If you have forgotten your mobile authentication key or simply want to change it occasionally for security purposes, you can modify the key in your Stratocast™ portal and then update the Stratocast™ mobile apps.
What you should know
You must have a valid mobile authentication key to connect to the Stratocast™ mobile apps. Once your mobile authentication key is entered, your key is stored on your device. You only need to enter the key again if you modify it, or if you delete the key and then create a new one.
- At the top of the page, click your name, and then click Preferences from the drop-down menu.
- In the Mobile authentication key field, click Modify.
Enter a key and then enter it again to confirm your entry.
IMPORTANT: Keys must have at least eight characters and must only contain a combination of numbers and letters. To help protect yourself, make sure that you choose a key that is complex and cannot be easily guessed.
- Click Save or Cancel, and then confirm or cancel your changes in the confirmation window that appears.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.
Update the Stratocast™ mobile apps by entering the new mobile authentication key on each of your mobile devices.
After you finish
NOTE: If you are logged on to a Stratocast™ mobile app when you modify your key, you must refresh the app and then enter your new key.