Before adding a Vivotek camera to your client account, you must complete pre-installation steps such as validating that your camera model and firmware version are supported by Stratocast™, opening the default ports, and obtaining the MAC address of your camera.
- Ensure that the video unit is Supported by Stratocast™ and that it is running the recommended firmware version for your device.
- Get the camera's MAC address, which is usually printed on a label located on the bottom of the camera. If you cannot find the MAC address, contact the camera manufacturer.
- Get the URL of the camera's web page and the user credentials to log in as the camera administrator.
- Power on the camera, connect it to your network, and wait until it is online.
- Install the latest firmware for your video unit.
Open the following outbound ports:
- Port 443
- Stratocast™ camera enrollment service (es.stratocast.com)
- Ports 22000
- Device load balancer
- Ports 22001 - 22050
- Upload camera video stream to Stratocast™
Ensure the camera connects to the Internet.
Cameras connect automatically, using a dynamic IP address, with most connections.NOTE: If a fixed IP address is used, it is necessary to set the gateway, primary DNS, and secondary DNS fields to validate the address; otherwise, the camera cannot authenticate to Stratocast™.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.