Suspending client accounts in Stratocast™ - Stratocast™

Stratocast™ Integrator Guide

Applies to
Last updated
Content type
Guides > Integration guides
English (United States)

If you have clients who violate their service agreements, or pay their invoices inconsistently, you can suspend their accounts. You can still access their Stratocast™ portals, provided that they have not restricted access.

What you should know

Client accounts that have restricted access to their video can still be suspended, however, you cannot monitor their premises for the duration that the privacy setting is in effect.
  • Client accounts that are suspended can also be deleted while they are in the Suspended state.
  • If an account is suspended, the service that Stratocast™ provides is not interrupted, recording and archiving still occurs. As a result billing continues in accordance with the chosen plan.
  • There is no limit to the number of times that a client account can be suspended or restored.
  • Suspended client accounts can be restored at any time.
NOTE: Both the integrator user and the integrator administrator user levels can suspend and restore client accounts.


  1. If your username is registered to multiple Stratocast™ accounts, select an account.
  2. Click Clients, and then search for or select an account from the Account name column.
  3. From the Account state drop-down list, select Suspended.
  4. Click Save, or navigate back to exit the page and cancel your changes.


The client account is suspended. During their next logon attempt, the client administrators or client users are unable to access this client account and the following message is displayed on the clients screen.

If their user names are registered to multiple Stratocast™ accounts that have not been suspended, the last active account is displayed. Also, if they are logged on and they try to switch to the suspended account, Suspended appears next to the account.


Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.