When contacting Genetec™ Technical Support, you need the System ID and the software revision number (image version) of the Genetec™ software installed on the appliance.
Log on to Windows as Administrator.
Before you begin
In addition to the system ID and software revision number, Genetec™ Technical Support might request the certification number and serial number. To find this information, look for a label on the Streamvault appliance.
What you should know
- From the Windows desktop, open Genetec™ SV Control Panel.
- If prompted, enter the password for the Admin user.
- Click About.
- In the System section, take note of the System ID and Software revision number.