Finding the system ID and software revision number of a Streamvault™ appliance - SV-100E | SV-300E | SV-300E-T4 | SV-350E 19.0

Streamvault™ Appliance Release Notes 19.0

Applies to
SV-100E | SV-300E | SV-300E-T4 | SV-350E 19.0
Last updated
2022-04-06
Content type
Release notes
Language
English
Product
Streamvault™
Version
19.0

When contacting Genetec™ Technical Support, you need the System ID and the software revision number (image version) of the Genetec™ software installed on the appliance.

Before you begin

Log on to Windows as Administrator.

What you should know

In addition to the system ID and software revision number, Genetec™ Technical Support might request the certification number and serial number. To find this information, look for a label on the Streamvault appliance.

Procedure

  1. From the Windows desktop, open Genetec™ SV Control Panel.
  2. If prompted, enter the password for the Admin user.
  3. Click About.
  4. In the System section, take note of the System ID and Software revision number.