Mercury EP controllers remain offline when TLS 1.1 is disabled - SV Control Panel | Streamvault

Streamvault™ Appliance User Guide
Applies to
SV Control Panel | Streamvault
Last updated
2023-11-03
Content type
Guides > User guides
Language
English
Product
Streamvault

After enrolling a Mercury EP controller in Security Center, the unit does not come online.

You do not receive any errors or warnings about this issue.

Applies to:
  • SV-100E 16.3 and later
  • SV-300E 16.3 and later
  • SV-350E 16.3 and later

Cause

All Mercury EP controllers require the Transport Layer Security (TLS) 1.1 protocol to communicate with Security Center. However, the protocol is disabled on all Streamvault™ All-in-One appliances 16.3 and later.

Solution

Enable TLS 1.1 in Windows Registry Editor.