Applying the recommended firmware to interface modules - Synergis™ Softwire 10.10

Synergis™ Appliance Configuration Guide 10.10

Applies to
Synergis™ Softwire 10.10
Last updated
Content type
Guides > Administrator guides
English (United States)
Product line
Synergis > Synergis™ Softwire

Synergis™ unit works best when all connected interface modules are running the recommended firmware. The recommended firmwares are the firmware versions that are certified by Genetec Inc.. If your interface modules are loaded with newer firmware versions than the recommended ones, they will be downgraded.

What you should know

For certain intelligent controllers, such as Assa Abloy IP Locks, Axis, and Mercury EP or LP, you can apply the recommended firmware from the Interface upgrade page of Synergis™ Appliance Portal. For other manufacturers, you might have to use the manufacturer's software to apply the recommended firmware.


  1. From the Interface upgrade page, click Apply recommended firmware.
  2. Click Yes.