Checking and upgrading the appliance firmware - Synergis™ Softwire 10.10

Synergis™ Appliance Configuration Guide 10.10

Applies to
Synergis™ Softwire 10.10
Last updated
Content type
Guides > Administrator guides
English (United States)
Product line
Synergis > Synergis™ Softwire

If your Synergis™ unit does not contain the latest firmware, upgrade it before you deploy your unit in the system.

Before you begin

Ask your representative of Genetec Inc. about the latest firmware version, and download it from if necessary.


  1. Log on to the Synergis™ unit.
  2. Click on Maintenance > Softwire upgrade.
    The current firmware version is indicated.
  3. If an upgrade is necessary, click Select firmware file.
  4. In the file browser that opens, select the firmware file (Release_10.10_xxx.y.sfw).
    The .sfw file must be located on your local drive.
  5. Click Open.
  6. Click Upgrade now


The Synergis™ appliance restarts. The upgrade will take a few minutes.
NOTE: To install a cumulative security rollup, select a rollup file instead of a firmware file in step 4. It can take up to 20 minutes for the install to complete.