Configuring event logging options for your Synergis™ unit - Synergis™ Softwire 10.10

Synergis™ Appliance Configuration Guide 10.10

Applies to
Synergis™ Softwire 10.10
Last updated
Content type
Guides > Administrator guides
English (United States)

The Synergis™ appliance can keep detailed logs for troubleshooting and support. However, these logs are turned off by default. Turn them on if you wish to view troubleshooting reports or to download the support logs.


  1. Log on to the Synergis™ unit.
  2. Click on Configuration > Logging.
  3. Enable logging only if instructed by Genetec™ Technical Support.
    The default is 7 days, and the maximum is 30 days. This is only a safeguard. You should disable logging the moment it is no longer required.
  4. Click Save.