Logging on to the Synergis™ appliance - Synergis™ Softwire 10.10

Synergis™ Appliance Configuration Guide 10.10

Applies to
Synergis™ Softwire 10.10
Last updated
Content type
Guides > Administrator guides
English (United States)
Product line
Synergis > Synergis™ Softwire

To configure your Synergis™ appliance (also called Synergis™ unit), log on to the appliance through the Synergis™ Appliance Portal.

Before you begin

You will need the following information to log on for the first time.
  • The appliance hostname is SCL (for Synergis™ Cloud Link) or SMC (for Synergis™ Master Controller) followed by the appliance's MAC address, which is the first alpha-numeric code on the label sticker on the appliance. For example, if the label says 0010F32CF482, then the default hostname for a Synergis™ Cloud Link appliance is SCL0010F32CF482.
  • The default username and password are admin and softwire.
  • If you are using Microsoft Internet Explorer 11, make sure you have the Font download setting enabled. To enable Font download, launch Microsoft Internet Explorer 11 and click Tools () > Internet Options > Security > Custom Level. In the Settings tree, scroll to Font download under Downloads, click Enable, and apply the change.


  1. (First time logon only) Connect the Synergis™ appliance’s LAN 1 port to your LAN.
    Click here to view the location of the LAN 1 port on a Synergis™ Cloud Link appliance.
  2. Open a web browser.
  3. In the browser’s address bar, type https:// followed by the Synergis™ appliance's hostname or IP address (for example, https://SCL0010F32CF482).
    If you are unable to connect to your appliance using its hostname and you haven’t yet configured its IP address, then you should log on to the Synergis™ appliance using the alternate IP address.
  4. (New browser session only) If you opened a new browser session to log on to the Synergis™ appliance, you will get a certificate error message.
    Follow your browser’s on-screen instructions to continue to the website.
    NOTE: You won't see the message again unless you close and re-open your browser to log on to the appliance.
  5. In the Synergis Appliance - Logon page, select the interface language.
  6. Enter the username and password, then click Log on.


The Synergis Appliance - Home page appears.