Logging on to the appliance using the alternative IP address - Synergis™ Softwire 10.10

Synergis™ Appliance Configuration Guide 10.10

Applies to
Synergis™ Softwire 10.10
Last updated
Content type
Guides > Administrator guides
English (United States)
Product line
Synergis > Synergis™ Softwire

If you are unable to connect to the Synergis™ appliance using its hostname and you have not yet configured its IP address, use its fixed alternate IP address.

Before you begin

Try logging on using the appliance’s hostname.

What you should know

The Synergis™ appliance's fixed alternate IP address for the LAN1 port is: /24.
IMPORTANT: All Synergis™ appliances are configured in factory to respond to the same fixed IP address. Never enroll a Synergis™ appliance in Security Center using this fixed alternate IP address.


  1. Open a web browser.
  2. In the browser's address bar, type
    You will get a certificate error message.
  3. Follow your browser’s on-screen instructions to continue to the website.
  4. In the Synergis Appliance - Logon page, select the interface language.
  5. Enter the default username and password (admin/softwire), then click Log on.


The Synergis™ Appliance Portal - Home page appears.

After you finish

As a best practice, you should change the default logon password.