Checking and upgrading the appliance firmware - Synergis™ Softwire 10.11

Synergis™ Appliance Configuration Guide 10.11

Applies to
Synergis™ Softwire 10.11
Last updated
Content type
Guides > Administrator guides
English (United States)
Product line
Synergis > Synergis™ Softwire

If your Synergis™ unit does not contain the latest firmware, upgrade it before you deploy your unit in the system.

Before you begin

Ask your representative of Genetec Inc. about the latest firmware version, and download it from GTAP if necessary.

What you should know

Cumulative security rollups are applied in the same way as firmware updates. To install a security rollup, select a rollup file instead of a firmware file. It can take up to 20 minutes for the installation to complete, and the Synergis™ appliance might restart automatically, depending on the security rollup.


  1. Log on to the Synergis™ unit.
  2. Click Maintenance > Softwire upgrade.
    The current firmware version is indicated.
  3. If an upgrade is necessary, click Select upgrade file.
  4. In the file browser that opens, select the .sfw firmware file, and click Open.
    The .sfw file must be located on your local drive.
  5. Click Upgrade now.


The Synergis™ appliance restarts. The upgrade will take a few minutes.