Information about your Synergis™ unit - Synergis™ Softwire 11.0

Synergis™ Appliance Configuration Guide 11.0

Applies to
Synergis™ Softwire 11.0
Last updated
Content type
Guides > Administrator guides
Synergis™ Softwire

The Unit tab on the System status page of Synergis™ Appliance Portal shows information about the Synergis™ unit's hardware and firmware.

Property name Property value
Hostname Hostname of the controller. The default hostname is the letters "SCL" followed by the controller’s MAC address. The MAC address is the first address on the label sticker on the controller module. For example, if the label says 0010F32CF482, then the default hostname is SCL0010F32CF482.
Number of CPUs All Synergis™ units have two CPUs.
System type 32-bit.
RAM 2 GB for Synergis™ Cloud Link or 1 GB for Synergis™ Master Controller.
Available storage Disk space.
Production image version Synergis™ Cloud Link production image version.
Runtime environment Installed software framework version.
Platform component updates Platform component updates, such as Synergis™ cumulative security rollups available on GTAP.
System manufacturer Genetec Inc.
Synergis™ appliance firmware information Version and build date of the Synergis™ unit firmware.
NOTE: Confirm with your representative of Genetec Inc. that you have the latest version.
Discovery port The discovery port used by the Access Manager roles to communicate with this Synergis™ unit.
NOTE: The IP address of the Access Manager must also be known to the Synergis™ unit for any communication to take place between the two.
System uptime Time elapsed since the hardware was last restarted.
Service uptime Time elapsed since the last software restart.
Currently connected Access Manager IP address of the Access Manager that is managing this unit.
List of all Genetec™ devices on this discovery port and subnet List of the IP addresses of all Access Manager roles that have, at one time or another, been connected to this unit.
Offline log count Number of logged events not yet synchronized with the Access Manager (when the unit is offline). Indicates zero when the unit is online.
NOTE: These are generic events reported to the Access Manager. Not to be confused with the Synergis™ unit's own troubleshooting logs.
Number of configured channels Number of communication channels that are configured with interface modules attached. The Synergis™ unit features two types of channels, IP and RS-485.
Serial number The serial number of the Synergis™ unit.