If you are unable to connect to the Synergis™ appliance using its hostname and you have not yet configured its IP address, use its fixed alternate IP address.
Try logging on using the appliance’s hostname.
Before you begin
The Synergis™ appliance's fixed alternate IP address for the LAN1 port is
What you should know
IMPORTANT: All Synergis™ appliances are configured in factory to respond to the same fixed IP address. Never enroll a Synergis™ appliance in Security Center using this fixed alternate IP address.
- Open a web browser.
In the browser's address bar, enter https://172.16.20.11.
You get a certificate error message.
- Follow your browser’s on-screen instructions to continue to the website.
Enter the Synergis™ appliance username and
password, and then click Log on.
The default username and password are admin and softwire.
The Home page is displayed.
As a best practice, you should change the default logon password.