Logging on to the Synergis™ appliance using the alternative IP address - Synergis™ Softwire 11.0

Synergis™ Appliance Configuration Guide 11.0

Applies to
Synergis™ Softwire 11.0
Last updated
Content type
Guides > Administrator guides
Synergis™ Softwire

If you are unable to connect to the Synergis™ appliance using its hostname and you have not yet configured its IP address, use its fixed alternate IP address.

Before you begin

Try logging on using the appliance’s hostname.

What you should know

The Synergis™ appliance's fixed alternate IP address for the LAN1 port is /24.
IMPORTANT: All Synergis™ appliances are configured in factory to respond to the same fixed IP address. Never enroll a Synergis™ appliance in Security Center using this fixed alternate IP address.


  1. Open a web browser.
  2. In the browser's address bar, enter
    You get a certificate error message.
  3. Follow your browser’s on-screen instructions to continue to the website.
  4. Enter the Synergis™ appliance username and password, and then click Log on.
    The default username and password are admin and softwire.


The Home page is displayed.

After you finish

As a best practice, you should change the default logon password.