Pinging interface modules from Synergis™ Appliance Portal - Synergis™ Softwire 11.0

Synergis™ Appliance Configuration Guide 11.0

Applies to
Synergis™ Softwire 11.0
Last updated
Content type
Guides > Administrator guides
Synergis™ Softwire

You can ping interface modules and their downstream interfaces through Synergis™ Appliance Portal to check if your unit installation was successful, or to troubleshoot network or packet loss issues.

What you should know

  • You can perform two types of pings from the portal:
    Short ping
    Takes under 10 seconds. The results are displayed under the selected device.
    Long-term ping
    Pings every second for a selected duration. Multiple interface modules can be pinged at the same time. A zipped text file containing the results of the ping can be downloaded from the Download support logs page of the portal.
  • Synergis™ IX, Assa Abloy, and RIO units are not pingable.
  • Ping might not work, depending on your firewall settings.


  1. Log on to the Synergis™ unit.
  2. Click Maintenance > Ping diagnostics.
    A list of all the interface modules and downstream interfaces connected to your Synergis™ unit is displayed.
  3. Start a ping:
    • For a short ping: Select an interface module, and then click Ping.
    • For a long-term ping: Select one or more interface modules, select a Long-term ping duration, and then click Start ping.


The short ping results are listed under the interface module you pinged. The long-term ping results are available on the Download support logs page, in the Long-term ping section.