About the Synergis™ Softwire diagnostic service account - Synergis™ Softwire 11.2

Synergis™ Appliance Configuration Guide 11.2

Applies to
Synergis™ Softwire 11.2
Last updated
Content type
Guides > Administrator guides
English (United States)
Synergis™ Softwire

The diagnostic service account gives basic diagnostic and troubleshooting privileges to a non-administrator account holder.


The minimum required Synergis™ appliance firmware is 10.8 GA.

The Synergis™ Cloud Link diagnostic service account

The diagnostic service account allows someone without administrator privileges to log onto the Synergis™ unit and perform basic diagnostic and troubleshooting tasks.

The diagnostic service account has access to fewer features than the administrator account does. The areas accessible by the service account are:
  • I/O diagnostics
  • Logging
  • Download support logs
  • Ping diagnostics
  • Network settings
  • Users
  • System status
NOTE: Aside from enabling and disabling logging, the service account's access is read-only.