Upgrading interface module firmware through the Synergis™ Appliance Portal - Synergis™ Softwire 11.2

Synergis™ Appliance Configuration Guide 11.2

Applies to
Synergis™ Softwire 11.2
Last updated
Content type
Guides > Administrator guides
Synergis™ Softwire

Synergis™ units work best when all connected interface modules are running the recommended firmware. Recommended firmware versions are certified by Genetec Inc.

What you should know


  1. Upload the firmware onto the Synergis™ unit:
    1. From the GTAP Product Download page, select the latest version of Synergis™ Softwire in the Download Finder list, and then search for your firmware.
      NOTE: For Assa Abloy IP locks, and Aperio AH40 hubs, download the latest Synergis™ Softwire .sfw file listed in the Core Software section. The firmware files for Assa Abloy IP locks and Aperio AH40 hubs are included in Synergis™ Softwire.
    2. Save the .sfw file on your local drive.
    3. Log on to the Synergis™ unit.
    4. Click Maintenance > Softwire upgrade.
    5. Click Select upgrade file.
    6. In the file browser that opens, select the .sfw firmware file, and click Open.
    7. Click Upgrade now.
    The firmware is uploaded onto the Synergis™ unit.
  2. Push the firmware to the interface modules:
    1. Click Maintenance > Interface upgrade.
    2. Click Apply recommended firmware.


The following confirmation message is displayed: Upgrade completed successfully.