Viewing peer-to-peer information on the Synergis unit - Synergis Softwire 11.4.1

Synergis™ Appliance Configuration Guide 11.4.1

Applies to
Synergis Softwire 11.4.1
Last updated
2023-04-03
Content type
Guides > Administrator guides
Language
English
Product
Synergis Softwire
Version
11.4

To troubleshoot issues related to units connected as peers to the Synergis™ unit, and verify that the units can all communicate with one another, you can view their status and other information about them from the Synergis™ Appliance Portal.

What you should know

  • When the Activate peer-to-peer option is disabled on the Access Manager role's Properties page in Config Tool, the Number of peers connected column and the Peer-to-peer page are not displayed in the Synergis™ Appliance Portal.
  • It is not recommended to connect over 15 units to the same Access Manager role with peer-to-peer enabled. Doing so can cause performance issues on the units, and causes the units to be in warning in Config Tool.

Procedure

To view the number of peers connected to the Synergis unit:

  1. Log on to the Synergis unit.
  2. Click Maintenance > System status.
  3. Click Unit.
    In the Number of peers connected column, the number of online peers is listed over the total number of peers. For example, 10/12 would indicate that there are 12 units other than yours under the same Access Manager role, but only 10 of them connected to your unit.

To view details about the peers connected to the Synergis unit:

  1. Log on to the Synergis unit.
  2. Click Maintenance > Peer-to-peer.
    The list of peers is displayed.
  3. Click a unit to view its product type and MAC address.
    Example:
    Peer-to-peer page in the Synergis™ Appliance Portal.