About the Capabilities report page in the Synergis Appliance Portal - Synergis Softwire 11.4.3

Synergis™ Appliance Configuration Guide 11.4.3

Product
Synergis™ Softwire
Content type
Guides > Administrator guides
Version
11.4
Release
11.4.3
Language
English
Last updated
2024-04-16

To facilitate troubleshooting issues with the Mercury controllers enrolled in your system, you can refer to the Capabilities report page in the Synergis™ Appliance Portal. The page gives you an overview of the state, feature usage, and event logs for each of your controllers.

Capabilities report page in the Synergis Appliance Portal with a controller selected in the Units section.
Only users with administrator privileges can access the Capabilities report page. The page is separated into the following sections:
Units
Lists all the Mercury controllers that are enrolled on the Synergis™ Cloud Link unit. This section must be manually refreshed. You can view the controllers in three different views:
  • Over capacity
  • Offline
  • All units

Selecting a unit displays the capabilities section and the Event logs section for that unit. Clicking Download generates a CSV file containing the listed units with their current capability usage.

Capabilities section for the selected unit
This section is named after the unit selected in the Units section. It displays the following information:
Last refresh time
The timestamp of when the data was last fetched.
Firmware version
The firmware version of the unit.
Capabilities
A table listing all the supported capabilities for the unit, and the current usage for each capability. For example, 2/64 in the Access control readers row indicates that the unit can support up to 62 more readers. Hovering over the i in a circle icon next to each capability displays the equivalent Security Center concepts.
The usage values are color coded as follows:
  • Red indicates over capacity.
    NOTE: When Mercury capabilities are exceeded, configurations are not synchronized, and after hardware resets, offline door functionality and ODSP reads also stop working. Functionality returns when capabilities are no longer exceeded.
  • Orange indicates capacity reached.
  • Green indicates below capacity.
Event logs
Lists the 10 most recent critical events for the selected unit since the last firmware startup, such as when a capability's limit is reached or exceeded.