Activating the Synergis Cloud Link cloud connection - Synergis Softwire 11.4.3

Synergis™ Appliance Configuration Guide 11.4.3

Product
Synergis™ Softwire
Content type
Guides > Administrator guides
Version
11.4
Release
11.4.3
Language
English
Last updated
2024-04-16

After activating the Synergis™ Cloud Link connection, you must establish a secure connection to the cloud from each Synergis Cloud Link unit that is enrolled in a hosted deployment.

Before you begin

Your access control unit must be running the latest firmware version.

What you should know

You can skip this procedure for the following access control units because cloud connection is pre-activated:
  • Synergis Cloud Link
  • Cloud Link Roadrunner™
  • Axis Powered by Genetec

To activate the cloud connection, Cloud Agent must be installed and enabled on the Legacy Synergis Cloud Link unit.

Cloud Agent is a separate software module that establishes a secure connection to the cloud.
  • Depending on when you purchased your Synergis Cloud Link unit, Cloud Agent might come pre-installed on your unit. If so, you must enable Cloud Agent manually.
  • If Cloud Agent did not come pre-installed on your unit, installing it automatically enables it on your unit.

Procedure

  1. Verify that Cloud Agent is installed on your Synergis Cloud Link unit.
  2. If Cloud Agent is already installed, enable it on your Synergis Cloud Link unit:
    1. In a web browser, enter the following URL, where <IP address> is the IP address of the Synergis Cloud Link unit:
      https://<IP address>/CloudAgent
    2. Do one of the following, depending on the user interface:
    • Log on using your Synergis Softwire credentials. On the Activation page, click Enable.
    • On the Settings page, click Edit (), enter the Username and Password of the Synergis Cloud Link unit, select the Enabled checkbox, and then click Save.
  3. If Cloud Agent is not already installed, download and install it:
    1. Open the GTAP Product Download page.
    2. From the Download Finder list, select Synergis™ Cloud Link Legacy.
    3. Download Cloud Agent.
    4. Install Cloud Agent on all Synergis Cloud Link units that will be enrolled in the hosted Synergis™ deployment.
      The installation is handled as a standard firmware update.
  4. Add the units to a cloud-hosted Access Manager.