Configuring event logging on the Synergis unit - Synergis Softwire 11.4.3

Synergis™ Appliance Configuration Guide 11.4.3

Product
Synergis™ Softwire
Content type
Guides > Administrator guides
Version
11.4
Release
11.4.3
Language
English
Last updated
2024-04-16

The Synergis™ unit can keep detailed logs for troubleshooting and support. However, these logs are turned off by default. Turn them on if you want to view troubleshooting reports or to download the support logs.

What you should know

Procedure

  1. Log on to the Synergis unit.
  2. Click Configuration > Softwire logging.
  3. In the Softwire logging section, select a Logging level.
  4. If you select Debug or Trace as the logging level, in the Reset logging level to Info after (days) field, enter the number of days for which you want to gather logs of the selected logging levels.
    If you select Debug as the logging level, and enter 10 in the Reset logging level to Info after (days) field, Critical, Error, Warn, Info, and Debug logs are gathered for ten days. After ten days, only Critical, Error, Warn, and Info logs are gathered.
    Device page in the Softwire logging section of the Synergis Appliance Portal.
  5. Click Save.