Upgrading interface module firmware through the Synergis Appliance Portal - Synergis Softwire 11.4.3

Synergis™ Appliance Configuration Guide 11.4.3

Product
Synergis™ Softwire
Content type
Guides > Administrator guides
Version
11.4
Release
11.4.3
Language
English
Last updated
2024-04-16

Synergis™ units work best when all connected interface modules are running the recommended firmware. Recommended firmware versions are certified by Genetec Inc.

Before you begin

What you should know

If your interface modules are loaded with firmware versions newer than the recommended ones, they are downgraded except for Assa Abloy IP locks.

Procedure

  1. Upload the firmware onto the Synergis unit:
    1. From the GTAP Product Download page, select Synergis™ Cloud Link Legacy in the Download Finder list, and then search for your interface module firmware.
    2. Save the .sfw file on your local drive.
    3. Log on to the Synergis unit.
    4. Click Maintenance > Softwire upgrade.
      Softwire upgrade page in the Synergis Appliance Portal.
    5. Click Select upgrade file.
    6. In the file browser that opens, select the .sfw firmware file, and click Open.
    7. Click Upgrade now.
    The firmware is uploaded onto the Synergis unit.
  2. Push the firmware to the interface modules:
    1. Click Maintenance > Interface upgrade.
    2. Click Apply recommended firmware.
      Interface upgrade page in the Synergis Appliance Portal.

Results

The following confirmation message is displayed: Upgrade completed successfully.