The Synergis™ unit can keep detailed logs for troubleshooting and support. However, these logs are turned off by default. Turn them on if you want to view troubleshooting reports or to download the support logs.
What you should know
- Enable logging only if instructed by Genetec™ Technical Support.
- Critical errors are always written to logs, regardless of the configured logging level.
- You can download the logs from the Download diagnostic logs page of the Synergis™ Appliance Portal .
- You can also configure logs to be stored in the cloud through Azure Application Insights.
Procedure
-
If you select Debug or Trace as the
logging level, enter the number of days for which you want to gather logs of the
selected logging levels in the Reset logging level to Info after
(days) field.
If you select Debug as the logging level, and enter 10 in the Reset logging level to Info after (days) field, Critical, Error, Warn, Info, and Debug logs are gathered for ten days. After ten days, only Critical, Error, Warn, and Info logs are gathered.
