The diagnostic service account gives basic diagnostic and troubleshooting privileges to a non-administrator account holder.
The diagnostic service account allows someone without administrator privileges to
log on to the
Synergis™
unit and perform basic diagnostic and
troubleshooting tasks.
The diagnostic service user has access to fewer features than
the administrator does. The following pages in the
Synergis™ Appliance Portal
are accessible by the service user:
- Hardware
- View hardware configuration.
- Synergis Softwire logging
- Configure logging levels and audit log retention.
- Network
- View the unit hostname, Access Manager settings, and network settings.
- Users
- Update the password for the service user.
- I/O diagnostics
- View entities controlled by the unit. Control outputs if output controls
are enabled.
For more information, see Disabling output controls on the Synergis unit.
- System status
- View the unit and network properties and the user audit.
- Download diagnostic logs
- Download logs and the encrypted engineering archive to provide to
Genetec™ Technical Support.NOTE: Audit logs are not available for download for the service user.
- Ping diagnostics
- Ping interface modules and their downstream interfaces.