Preparing to enroll DDS IP controllers - Before you can enroll a DDS IP controller on the Synergis™ unit, you must assign a static IP address to its TCP/IP extension board by connecting to it through a serial port. - Synergis Softwire 11.6.0

Synergis™ Appliance Configuration Guide 11.6.0

Product
Synergis Softwire
Content type
Guides > Administrator guides
Version
11.6
Release
11.6.0
ft:locale
en-US
Last updated
2024-11-05

Before you can enroll a DDS IP controller on the Synergis™ unit, you must assign a static IP address to its TCP/IP extension board by connecting to it through a serial port.

Before you begin

Ensure that you have the following:
  • Setup program for Tibbo Device Server Toolkit (either tdst-5-09-12-x64.exe or tdst-5-09-12- x86.exe). Ask your Genetec representative.
  • Latest version of Synergis™ Softwire and the Tibbo.sfw plugin.

What you should know

The steps and instructions tagged with Hardening are optional, but will protect your system against cyberattacks.

Procedure

  1. Attach the TCP/IP extension board to the TPL controller.
  2. Connect a USB to RS-485 converter cable to your computer.
  3. Connect the L and H connectors (circled in red) on the TCP/IP extension board to the RS-485 connector of your converter cable.
  4. Install the Tibbo Device Server Toolkit on your computer.
    Choose either the x86 or the x64 package based on the type of machine that you have.
  5. Run Tibbo DS Manager as an administrator (C:\Program Files\Tibbo\TDST\tdsman.exe) .
  6. Click Serial Access and select the COM port corresponding to the channel to which the TCP/IP extension board is connected.
  7. Click Settings, and do one of the following.
    • If you see the message Press the setup button on the device, continue with Step 10.
    • If you see the message Unable to open the serial port. The serial port may be in use by another program, then verify you selected the right COM port, or that no other program is using the same COM port that is connected to the TCP/IP extension board.
  8. Press the setup button (labeled SW2) on the TCP/IP extension board.
  9. In the Settings dialog box that opens, enter the following:
    Network page:
    • DHCP: 0 - Disabled
    • IP-address: IP address assigned to the DDS controller
    • Port: Port number 1001
    Connection page:
    • Transport protocol: 1 - TCP
    • (Hardening) Link Service Login: 0-Disabled
    • (Hardening) Inband commands: 0-Disabled
    • (Hardening) Data login: 0-Disabled
    • (Hardening) Routing Mode: 0-Server (Slave)
    • (Hardening) Accept connection from: 1-Current Destination IP address
    Serial port page:
    • RTS/CTS flow control: 0 - Disabled or remote
    • Baud rate: 3 - 9600 bps
  10. Click OK, and then press the setup button on the TCP/IP extension board when prompted. For the location of the setup button.
  11. Disconnect the TCP/IP extension board from your USB to RS-485 converter cable.
  12. Connect the TCP/IP extension board to the same subnet where the Synergis unit is found.
    The Ethernet connector is located under the label Tibbo on the TCP/IP extension board.