Viewing peer-to-peer information on the Synergis unit - To troubleshoot issues related to units connected as peers to the Synergis™ unit, and verify that the units can all communicate with one another, you can view their status and other information about them from the Synergis™ Appliance Portal . - Synergis Softwire 11.6.0

Synergis™ Appliance Configuration Guide 11.6.0

Product
Synergis Softwire
Content type
Guides > Administrator guides
Version
11.6
Release
11.6.0
ft:locale
en-US
Last updated
2024-11-05

To troubleshoot issues related to units connected as peers to the Synergis™ unit, and verify that the units can all communicate with one another, you can view their status and other information about them from the Synergis™ Appliance Portal .

What you should know

  • When the Activate peer-to-peer option is disabled on the Access Manager role's Properties page in Config Tool, the Number of peers connected row and the Peer-to-peer page are not displayed in the Synergis Appliance Portal .
  • For two units to be connected as peers, they must belong to the same peer group. Up to 15 units can belong to the same group. For more information, see Enabling peer-to-peer on the Access Manager role.
  • For the global antipassback information to remain accurate (which cardholder can enter which area), at least one unit must always be powered on. This information isn’t stored anywhere, which means that if all units are powered off, it’s lost.
  • Units that are enrolled under a hosted Access Manager role must use DHCP or DHCP with static IP for peer-to-peer to work. If the units use Static IP, they cannot communicate with one another. You can configure the network settings by going to Configuration > Network in the Synergis Appliance Portal .

Procedure

To view the number of peers connected to the Synergis unit:

  1. Log on to the Synergis unit.
  2. Click Maintenance > System status.
  3. Click Unit.
    In the Number of peers connected row, the number of online peers is listed over the total number of peers. For example, 10/12 indicates that there are 12 units other than yours under the same Access Manager role, but only 10 of them connected to your unit.

To view details about the peers connected to the Synergis unit:

  1. Log on to the Synergis unit.
  2. Click Maintenance > Peer-to-peer.
    The list of peers is displayed.
  3. Click a unit to view its product type and MAC address.
    Example:
    Peer-to-peer page in the Synergis Appliance Portal.